This policy explains what happens to the money you pay for messages on Relaycast. In short, we do not offer refunds. Please read it before you buy messages.
Money paid for messages is not refunded, in whole or in part.
Your balance cannot be exchanged back to money and cannot be transferred to another account.
Relaycast is pay-as-you-go at $35 USD per 1,000 messages. Your balance never expires, so you can use it for future campaigns at any time.
We charge the balance only for messages that were actually delivered. Messages that could not be delivered (for example, because a member has closed direct messages, or because of an error) are not charged. They stay on your balance for your next campaign.
This is not a refund. It is simply how the balance works, and it happens automatically.
If you were charged but the messages did not appear on your balance because of a technical error, write to us through the support chat on https://relaycast.org. Give the date and amount of the payment. After checking, we add the missing messages to your balance.
If you paid twice for the same order by mistake, write to the support chat with the date and amount of both payments. After checking, we add the extra messages to your balance. For a confirmed duplicate payment we may, at our discretion, return the duplicate amount through the same payment method. This is the only case in which we may return money.
If something is wrong with a payment, contact the support chat first. Most problems are solved there.
Opening a chargeback or payment dispute with your bank or payment provider without contacting support first may lead to your account being blocked.
If your account is blocked for breaking the Acceptable Use Policy, the remaining balance is lost. It is not returned.
Card payments are processed by FreeKassa. Cryptocurrency payments are processed by trybit.
Crypto payments cannot be reversed by their nature. Check the amount, currency and network carefully before you pay.
Nothing in this policy limits rights you have under mandatory consumer protection law in your country.
If you have questions about this policy, write to us through the support chat on https://relaycast.org.
Questions? Write to us in the support chat in the corner of the page.
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